|
1
|
|
|
2
|
- James Maida, President
- Paul Hogan, Manager of Regulatory Compliance
- Gaming Laboratories International, Inc. (GLI)
- www.gaminglabs.com
|
|
3
|
- The term “Cashless”
- A misnomer
- Should be called “Cashful”
- Any system that allows for or provides wagering with other than chips,
tokens, or legal currency
|
|
4
|
- Cashless
- Different systems
- Automated Teller Machine (ATM) Transactions
- Ticket-In/Ticket-Out (TITO)
- Cashless
- Bonus
- Promotions
|
|
5
|
- The ATM system – One of the most controversial issues in United States
gaming – Access bank account on gaming floor
- Could be equally as problematic in
Europe – Limited vs. Unlimited gambling
- Public policy issue – patrons gambling away life savings
|
|
6
|
- Nevada has establish technical standards – no regulations over ATM
transactions at slots
- Gambler Anonymous groups concerned about effect on addicted gamblers
|
|
7
|
- GLI certified a manufacturer to utilize an ATM interfaced to ticketing
system – approved ATM transactions cause ticket to be generated
- GLI worked with tribe to develop technical regulations based on Nevada’s
new technical regulations and GLI 16
- GLI worked with tribe’s Gaming Commission – the public policy concern
|
|
8
|
- ATM – Debits – Credit - Point of Sale Interface
- Cashless Protocols (Communication
Languages)
- The move away from “first generation” protocols to “second generation”
protocols to track cashless transactions are very important. ATM
transactions must be as bullet proof as a banking system
- When banking system fails, transaction tracking is used. Casino is no exception
- The ability to lock out a game and wait until transaction is completed
is as fundamental to cashless transaction processing as record locking
is to database record processing
|
|
9
|
- ATM Standards
- Ensure that gaming device will properly“process” an ATM transaction.
- Ensure audit trails exist at each gaming device.
- The patron must feel comfortable that an ATM transaction occurred.
- The ATM system must be able to generate reports.
- Patrons requesting funds must feel comfortable that no other person(s)
will be capable of determining their account number and PIN?
|
|
10
|
|
|
11
|
- Two types of ticketing Systems
- Ticket Out
- Bi-Directional
- TicketIn/TicketOut (TITO)
- TITO systems - refer to slot
machines with ticket printers that are interfaced to a validation
system
|
|
12
|
- Ticket Issuance
- Tickets are issued when the patron requests the funds
- A printer found inside the slot machine is used to generate ticket
- Partial credit tickets may be automatically issued, if configured
- Cashier booth used to pay off, if supported by validation system
|
|
13
|
- Ticket Redemption
- In all cases, redemption does not occur until validated by system
- On-line - Tickets inserted in any slot machine interfaced with
validation system
- Cashier - Ticket information - validation number is entered by cashier
and system validates
|
|
14
|
- Tickets can be redeemed at “Redemption Kiosks” - devices that look
like ATMs
- Interfaced to validation system
- Tickets presented must first be validated before cash dispensed
|
|
15
|
- If validation system temporarily goes down and validation information
cannot be provided
- Must use system unique feature, or
- alternate method of payment approved by regulators must be used
- Trying to prevent fraud or accidental duplicate payments
|
|
16
|
- Cashless System
- Characterized as a host system where a player maintains an electronic
account on the Casino’s cashless or host system
- Allows patrons to pay for game play through the use of magnetic strip
cards and player tracking units
- Access to account via Personal Identification Number (PIN)
|
|
17
|
- Patron places funds on deposit with casino cashier
- Casino issues a magnetic strip card to the patron
- Patron “withdraws” funds from the cashless system by placing card into
player tracking unit, entering PIN, and requesting funds
|
|
18
|
- Once patron completes play, funds are transferred back to account by
- Patron placing card into player tracking unit
- Requesting up-load of funds
- System requires patron to input PIN
- Funds are transferred to electronic account
- Transactions are called “Electronic Funds Transfer” (EFT) - not credit
card based
|
|
19
|
- Cashless Standards
- Configuring Cashless Transactions on a Gaming Device
- Audit Trails for Cashless Transactions
- Meter Requirements for Cashless Gaming Devices
- Transaction Confirmation
- Error Conditions
|
|
20
|
- Cashless Standards
- Full Transfer of all Transactions
- Modification of Patron
Information
- Balance Adjustments
- Security Levels
- Prevention of Unauthorized Transactions
- Diagnostic Tests on a Cashless Gaming Device
- Financial and Player Reports
|
|
21
|
- Bonus Award Systems
- Bonus awards are additional pays to those described on the paytable
(artwork or help screens)
- Facilities now exist to support these awards at a gaming machine
utilizing communications for direct credit transfers to the gaming
machine as the patron is playing the device
|
|
22
|
- A bonus award is won based on:
- A variable amount of play occurring on a group of participating gaming
machines
- multiplied jackpots - the host system instructs the gaming machine to
multiply all wins within a specified range by a specified value
- Achieving a winning combination during a specific time frame
- an award is won when a percentage of play on participating gaming
machines reaches a randomly selected value
|
|
23
|
- Bonus Standards
- Configuring Bonus Transactions on a Gaming Device
- Audit Trails for Bonusing Transactions
- Meter Requirements for Bonusing Gaming Devices
- Identifying a Bonusing Device
|
|
24
|
- Bonus Standards
- Notification of a Bonus Award
- Communication Failures
- Modification of Critical Parameters
- Prevention of Unauthorized Transactions
- Diagnostic Tests on a Bonusing Gaming Device
|
|
25
|
- Bonus Standards
- Financial Reports
- Central System Random Number Generator
|
|
26
|
- Promotional Systems
- Promotional awards - features that entitle players to special
promotions based on patron’s play activities
- Gaming devices that are configured to participate in electronically
communicated promotional award payments from a host system, and the
host system that controls the promotional award issuance parameters
|
|
27
|
- Promotional Systems
- Like bonus awards, facilities exist to support direct credit transfers
from the marketing department or slot club department directly to the
players’ cashless account as the patron is playing the device
- Assumption is that the promotional credits will have no direct impact
on the theoretical payback percentage
|
|
28
|
- Awarded promotional credits need be metered uniquely to so that they
will not affect the payback percentage
- Different types of promotional awards exist -
- Static awards - based on predefined criteria where patron play is not
required for promotion
- Non-static - based on predefined patron activity
|
|
29
|
- Non- Static Promotions may include:
- A patron is awarded 100 points for every $20 played in a slot machine -
Points may be converted to credits that can be wagered
- A patron who plays a predefined threshold ($200) during a predefined
period (one day), receives an award ($10) for returning the next day
|
|
30
|
- Promotions Standards
- Configuring Promotion Transactions on a Gaming Device
- Audit Trails for Promotional Transactions
- Meter Requirements for Promotional Gaming Devices
- Error Conditions
- Full Transfer of all Transactions
|
|
31
|
- Promotions Standards
- Notification of a Promotional Award
- Modification of Critical Parameters
- Diagnostic Tests on a Promotional Gaming Device
- Transaction Report
- Removing Promotional Credits from a Players Account
|
|
32
|
|
|
33
|
|
Notes
