Professorial Research Fellow and Director, Gambling Treatment and Research Clinic, Science Faculty, Brain Mind Centre, School of Psychology, University of Sydney
Professor Alexander Blaszczynski is a professorial research fellow and co-director of the University of Sydney Gambling and Research Clinic.
He is an academic and clinical psychologist with a long history of involvement in treatment and clinical studies on gambling disorders, the psychology of gambling, and principles and policies related to responsible gambling behaviour.
He developed a conceptual pathways model explaining the aetiology of pathological gamblers. He is the Editor-in-Chief of International Gambling Studies.
Most responsible gambling strategies rely on limiting supply (restricted operating times, pre-commitment) or demand (educational campaigns, warning messages). Yet reviews suggest most of these strategies have limited effect. This session will argue that a more effective strategy is to destigmatise help-seeking behaviour by embedding a proactive customer service approach complemented by messages encouraging positive staff-customer interactions.