Online gambling business 32Red has been penalised for not protecting a consumer from gambling-related harm and money laundering failures.
The UK Gambling Commission investigation focused on 32Red’s dealings with a customer who, between November 2014 and April 2017, deposited £758,000. 32Red failed to carry out social responsibility or money laundering checks.
It was revealed that during that time there were at least 22 incidents which indicated the customer was a problem gambler - but instead of checking if they needed help, 32Red gave them free bonuses.
Indications of harm included admissions to 32Red staff that they had spent too much, displaying frustration and chasing losses.
The Commission investigation also showed that 32Red failed to check that the customer could afford their spending on the site.