The UKGambling Commission has completed an investigation into historic control and governance failings at Camelot.
The investigation was launched because failings relating to the governance, risk and control framework were identified at the National Lottery operator.
To ensure Camelot took swift action to improve its levels of compliance with the licence conditions, the Commission initially put the investigation on hold and directed Camelot to focus its efforts and resources on implementing solutions.
Camelot’s response was a programme of activity it called the ‘Operational Excellence Programme’ (OEP). In addition, the Commission directed that Camelot conduct a Board Effectiveness Review (BER).
Once Camelot had made sufficient progress on the OEP and BER, the Commission progressed the investigation. This included looking into other controls related failures that had emerged subsequent to the start of the investigation.
Richard Watson, Gambling Commission Executive Director, said: “Camelot has taken a number of steps to rectify the issues and given us assurances that they now have the right processes in place to prevent reoccurrences. It is crucial that the National Lottery is run fairly, safely and with integrity and we’ll continue to hold Camelot to account."
Camelot will pay a £1.15m penalty package for failings which included a fault within a mobile app and publishing an incomplete list of raffle prizes following a Lotto draw.