UK Gambling Commission to take tough line with operators over unfair treatment of consumers

UK Gambling Commission to take tough line with operators over unfair treatment of consumers

By site_editor

August 1 2018: New rules from the UK Gambling Commission, which come into force from October 31 2018, mean gambling companies that break advertising rules or breach consumer law will face tougher action.

The new requirements, which follow an open consultation, provide stronger protection for consumers and ensure they are treated fairly by gambling businesses.

The changes mean:

  • it will be easier to take action, including imposing fines, against gambling businesses that break the advertising rules (such as advertising that appeals particularly to children or glamourises gambling)
  • firms will face action for advertising failings by third party affiliates
  • it will be quicker and easier to take action for breaches of consumer law (such as unfair and misleading practices or unreasonable restrictions on withdrawals)
  • firms will have to provide better complaints processes, including an eight week deadline for complaints to be resolved
  • action can be taken against gambling firms that send ‘spam’ marketing emails or texts.

The new requirements will come into effect on 31 October 2018.

Company Details

International Association of Gaming Regulators
7881 W Charleston Blvd, Suite 155
Las Vegas, NV 89117
USA

Fax: +001 (636) 277-6665

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